Shipping Information
📦 The Journey of Your KoseliMoment Treasures
We want the arrival of your order to be as smooth and enjoyable as possible. Here is everything you need to know about how your package makes its way to you.
1. Order Processing & Dispatch
We process and ship orders from Monday to Friday, excluding weekends and public holidays.
Order Processing & Dispatch Time
Due to the current high order volume and warehouse dispatch schedule, some orders may require additional processing time before shipment.
Most orders are expected to be processed and dispatched within approximately 7–15 business days from the order date.
For certain batch-arranged items or during peak processing periods, dispatch may take up to 15–20 business days.
Once your order has been dispatched, a tracking number will be provided by email and uploaded to your order record as soon as it becomes available.
Please note that tracking information may take 3–7 business days to update after the package has been handed over to the carrier.
2. Estimated Delivery Time After Dispatch
After dispatch, the estimated delivery time is usually 10–15 business days, depending on the destination country, carrier processing, customs clearance, and local delivery conditions.
Please note that these are estimated delivery times only. Delivery dates are not guaranteed.
We currently ship to the following destinations:
United States, United Kingdom, Canada, Australia, Austria, France, Germany, Israel, Saudi Arabia, Ukraine, Hong Kong, Korea, Malaysia, Singapore, Turkey, Belgium, Switzerland, Denmark, Hungary, Italy, Luxembourg, New Zealand, Netherlands, Poland, Sweden, Spain, Japan, Finland, Ireland, Portugal, and Mexico.
3. Shipping Options & Rates
Standard Shipping is FREE on all orders over $49.
| Shipping Method | Cost |
|---|---|
| Standard Shipping | $5.99 USD |
| Express Shipping | $9.99 USD |
| VIP Shipping (Fastest) | $15.99 USD |
4. Important Shipping Information
Please Check Your Shipping Address:
Please make sure your delivery address is complete and accurate before placing your order. Incorrect or incomplete address information may result in delays, failed delivery, or returned packages.
Customs & Carrier Delays:
Delivery may occasionally be delayed due to customs clearance, carrier processing, weather conditions, local postal operations, or other circumstances beyond our control.
Tracking Updates:
After your order has been dispatched, tracking information may require 3–7 business days to become active or show movement in the carrier's system.
Receiving Your Package:
Depending on your destination and selected shipping service, your package may be delivered by a local postal service or courier. If delivery cannot be completed, the carrier may leave a notice or provide instructions for redelivery or collection.
💌 We're Always Here for You
If you have questions about your order or would like to check its shipping status, please contact us at: